Contact Us : +91 9599564689 | Email: info@revamphealthcare.in | Working Hours : Mon-Sat, 10 AM-8PM
Cancellation & Refund Policy
At Revamp Healthcare, we strive to provide transparent and fair policies while delivering personalized prosthetic, orthotic, and rehabilitation services
Appointment Cancellation
Appointments may be cancelled or rescheduled by contacting us in advance. We recommend providing at least 24 hours' notice so the appointment slot can be offered to another patient
Consultation & Clinical Services
Consultation fees, gait analysis, biomechanical assessments, casting, digital scanning, measurements, trial fittings, and other professional services are non-refundable once the service has been provided
Custom Orthotic Devices
Orthoses, custom insoles, diabetic footwear, shoe modifications, and other customized orthotic devices are individually designed and fabricated based on each patient's clinical assessment, measurements, scans, casts, and functional requirements. Once an order is confirmed and fabrication or procurement of materials has commenced, clinical and manufacturing costs are incurred. If a patient chooses not to continue treatment after this stage, 60% of the amount paid will be refunded, while 40% will be retained towards assessment, customization, material procurement, and fabrication expenses, as acknowledged during the informed consent process
Custom Prosthetic Devices
Each prosthesis is clinically prescribed and individually designed for the patient. The quoted price represents the complete prosthetic solution, including clinical evaluation, measurements, casting or digital scanning, socket design, component selection, fabrication, fitting, alignment, gait training, and follow-up care.
If a patient chooses to cancel treatment anytime after measurements, casting, or digital scanning have been completed but before the prosthesis is delivered, Revamp Healthcare will refund the balance amount after deducting the actual costs incurred up to the date of cancellation. These deductions may include consultation and clinical assessment charges, casting or scanning consumables, materials used, labour and technical fabrication costs, and any components or items specially procured for the patient that cannot reasonably be returned or reused.
A detailed statement of such deductions may be provided upon request. Once fabrication has substantially progressed or the prosthesis has been completed or delivered, no refund shall be payable except where required under applicable law.
Prefabricated Products
Due to hygiene and medical safety considerations, prefabricated braces, supports, compression products, and similar medical devices are not eligible for return or refund once supplied or delivered, except where required under applicable law or in the case of a verified manufacturing defect
Fitting & Adjustments
Some patients may require multiple fittings, alignments, or adjustments to achieve optimal comfort and function. Such adjustments are a normal part of the rehabilitation process and do not constitute a defect or grounds for cancellation or refund
Manufacturer Warranty
Where applicable, third-party components and products are covered only by the warranty offered by their respective manufacturers. Revamp Healthcare will assist patients in facilitating genuine warranty claims but cannot extend or modify the manufacturer's warranty
Refund Processing
Approved refunds will be processed through the original mode of payment within a reasonable period after approval, subject to applicable banking timelines
Contact Us
For any questions regarding cancellations or refunds, please contact:
Revamp Healthcare
Email: info@revamphealthcare.in
Phone: +91 95995 64689
